Fat Franks Festival camping shop Logo

Please read these conditions carefully before using this website, including all sections above. By using this website, you signify your agreement to be bound by these conditions of sale. We recommend that you print a copy of these terms & conditions of sale for your future reference.

MAKING A PURCHASE

Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payments via Paypal.

CLICK AND COLLECT

Click and Collect is a free service designed to make your festival easy a more enjoyable experience.

Click and Collect orders can only be placed online and completed 48 hours before the opening day of the festival.

Our online prices are only available for click and collect purchases, price will be different when trading at festivals.

If the festival is cancelled you will receive a 100% refund.

If your circumstance  change and you wish to cancel your order before 48hrs of the festival opening you will receive a 100% refund. If you wish to cancel your order with less than 48hrs before the opening of the festival you will encounter a £15 service charge to cover transport and admin cost as your order will be already for collection the balance will then be refunded after the festival.

Click and collect refunds will take 3-5 working days to complete.

PRICING AND PRINT ERRORS

We have taken great care to illustrate our products as clearly and as accurately as possible. No responsibility will be accepted for errors and omissions. We reserve the right to alter specifications and prices without notice.

Our online prices are only available for click and collect purchases, price will be different when trading at festivals and can change without prior warning.

 

TENT PRICE MATCH PROMISE

At Fat Franks , we are fully committed to delivering a fantastic selection of tents at the most competitive prices. We are always checking our  competition to make sure we are not beaten on price. Our Tent Price Match Promise gives you the added security that should you find a current year’s tent at a lower price anywhere within the UK, either in store or online, we will match the price for you.

Claiming  your Tent Price Match couldn’t be simpler just email mail us at sales@fatfrankscampingshop.com or message us through our Facebook page.

TERMS AND CONDITIONS OF FAT FRANKS TENT PRICE MATCH PROMISE 

Tent Price match promise is only available online to be used with our free, easy and convenient click & collect service. Tent price match promise isn’t available to use at the festival.

Tent Price Match can only be used at the time of purchase.

Competitors Price must include VAT, any delivery charges where applicable and subscription chargers.

Tent being price matched must be a identical product i.e. same brand, model, colour and specification.

Tent Price match is applicable against any UK shop or online  but excludes Amazon, Amazon Market Place, auction sites (e.g. Ebay) and private sales.

We must be able to verify the offer with the competitor before matching the price. So please provide details in form of a URL link to the tent offer by email.

Tent price matche are at the discretion of the company and are not enforceable.

We reserve the right to withdraw our tent price match at any time.

We are unable to tent price match sellers from outside the UK.

Tent price match cannot be used with any other promotion.

PRIVACY POLICY

Fat Franks Camping Shop do not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Issue a unique identifier (e.g. customer login)

d. Monitor customer account status beyond that required for individual purchases

e. Only disclose information to third-parties for goods delivery purposes.

COMPLAINTS

Please contact us immediately so we may speedily and fairly deal with the matter. We endeavour to reply to any e-mail/complaint within 2 working days. Customer services can be contacted on 07737028238 or email info@fatfrankscampingshop.com

 

RETURNS POLICY

If you are at all unhappy with any product please get in touch with us immediately on 07737028238 or info@fatfrankscampingshop.com and we will explain exactly what to do with your product. A full refund will be granted for all goods returned unused and in their original packaging.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

 

TAX CHARGES

All prices shown are inclusive of VAT at the appropriate rate at the time of purchase.

 

CREDIT CARD SECURITY

All card payments or processed via Paypal.

 

GUARANTEE

Fat Franks Camping Shop will endeavour to fulfill your order and supply your goods as quickly and efficiently as possible.

Fat Franks Festival camping shop crowd dancing