Please read these conditions carefully before using this website, including all sections above. By using this website, you signify your agreement to be bound by these conditions of sale. We recommend that you print a copy of these terms & conditions of sale for your future reference.
Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payments via Paypal.
Click and Collect is a free service designed to make your festival easy a more enjoyable experience.
Click and Collect orders can only be placed online and completed 48 hours before the opening day of the festival.
Our online prices are only available for click and collect purchases, price will be different when trading at festivals.
If the festival is cancelled you will receive a 100% refund.
If your circumstance change and you wish to cancel your order before 48hrs of the festival opening you will receive a 100% refund. If you wish to cancel your order with less than 48hrs before the opening of the festival you will encounter a £15 service charge to cover transport and admin cost as your order will be already for collection the balance will then be refunded after the festival.
Click and collect refunds will take 3-5 working days to complete.
We have taken great care to illustrate our products as clearly and as accurately as possible. No responsibility will be accepted for errors and omissions. We reserve the right to alter specifications and prices without notice.
Our online prices are only available for click and collect purchases, price will be different when trading at festivals and can change without prior warning.
Fat Franks Camping Shop do not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes.
Please contact us immediately so we may speedily and fairly deal with the matter. We endeavour to reply to any e-mail/complaint within 2 working days. Customer services can be contacted on 07737028238 or email firstname.lastname@example.org
If you are at all unhappy with any product please get in touch with us immediately on 07737028238 or email@example.com and we will explain exactly what to do with your product. A full refund will be granted for all goods returned unused and in their original packaging.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. You should exercise caution and look at the privacy statement applicable to the website in question.
All prices shown are inclusive of VAT at the appropriate rate at the time of purchase.
All card payments or processed via Paypal.
Fat Franks Camping Shop will endeavour to fulfill your order and supply your goods as quickly and efficiently as possible.